Leave feedback or make a complaint
When you provide feedback, good or bad, it allows us to grow and improve the way we work.
If you’re unhappy, we want to know so we can resolve your concerns us
HOW TO GIVE FEEDBACK
POST A LETTER TO:
P.O. BOX 299,
Karama NT 0813
What you can expect
- MCNT responds to your feedback or complaint in a transparent, timely and unbiased manner.
- All feedback is treated respectfully and confidentially.
- You will not be disadvantaged in any way for making a valid complaint.
- MCNT works with you to try and resolve the issue to your satisfaction.
- MCNT acknowledges receipt of your feedback or complaint within three working days and, if required, takes action within 10 working days.
Leave feedback or make a complaint
When you provide feedback, good or bad, it allows us to grow and improve the way we work. If you’re unhappy, we want to know so we can resolve your concerns.
Contact Us
Making a complaint to an external agency
People we support and their carers have the right to make a complaint about MCNT to external agencies and regulators.
Australian Human Rights Commission
The Commission is an independent organisation that works to protect and promote the basic human rights and freedoms that all humans are entitled to.
humanrights.gov.au
1300 656 419
complaitsinfo@humanrights.gov.au
L3, 175 Pitt St, Sydney NSW 2000 Directions
Write to: GPO Box 5218, Sydney NSW 2001
Australian Information Commissioner
The Commissioner has complaint handling responsibilities under the Privacy Act 1988. Individuals can complain if they believe their privacy has been interfered with by an government agency or a private sector organisation covered by the Act.
www.oaic.gov.au
1300 363 992
enquiries@oaic.gov.au
Write to: GPO Box 5218, Sydney NSW 2001 or GPO Box 2999, Canberra ACT 2601
Health and Community Services Complaints Commission
The Commission works with service users and service providers to resolve complaints about health, disability and aged care services throughout the Territory.
www.hcscc.nt.gov.au
1800 004 474
4th Floor, NT House, 22 Mitchell St, DARWIN NT 0800 Directions